We recommend saving in the native format, which means if you created the file in Illustrator, save as an .ai. If you are using a non-standard program to create your file, save as a .tif, .eps, or .pdf. If you are unsure about your program, please call us.
You may also send the file in the following types: jpg, jpeg, psd, tif, tiff, eps, ai, and png.
It is important to make sure the fonts in your document are outlined. Remember to also add crop marks (when required) and if the format is not native, be sure to flatten your files before uploading.
If you send us an RGB file, be aware there is a chance that a color shift may occur.
This is how these colors appear on your screen
This is how those same colors may look when printed.
To make sure the print looks as close as possible to what you see on your screen, you should always start and finish your designs in CMYK color mode.
Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.
For best results, resolution should be at least 100dpi at the actual print size. Make sure you start with a file that has adequate resolution for your job. Attempting to increase the resolution of a small file by resizing it in your photo-editing program will not improve the output. In many cases it will only make it worse.
If you are not able to send a file which contains vector element(s) in its native format, it is important to flatten its transparency. Make sure the rasterization is set to a high enoungh resolution for your job (100 dpi at the actual printed size.)
Common effects which use transparencies include shadows, glows, and blending modes. Problems are more likely to occur when such effects are on top of a spot color. If you are not sending a native file, make sure to convert spot colors to CMYK and flatten before sending.
For more detail about flattening transparencies, see
this document. Although it refers to Adobe products specfically, you may find it helpful even if you are using software made by another company.